The customer service department is in charge of answering questions, solving problems, providing support with guarantees, and many more things that you can imagine in this regard.
Now, this looks different in each company, they cannot be the same, although they may resemble each other.
For example, the care you may need from Amazon will be very different from who sold you a convection oven for your business. One of them can fix problems over the phone, but the other will need to see you in person to help.
Two factors that determine good care: time and communication.
When problems are resolved in the shortest time, customers appreciate it. It involves seeing the customer’s problem with the same importance and urgency that he or she may be seeing it.
However, it is clear that there are problems that cannot be solved in five minutes and that is when communication is important. Knowing how to communicate the solutions, time, budget and everything that may be involved is of the utmost importance so that both the client and the person who provides the service have the same expectations.